What is your return policy?
You can return your items within 30 days of your purchase for a full refund. Please include your packing slip along with your items in the return package. The packing slip or order number will be required to return an order.
In order to be processed, returned items must be unworn and in original packaging.
How do I send back a return?
Return the item to us within 30 days, and we’ll give you a full refund or exchange. Please follow the steps below:
To return your items, please re-package the products (including the original packing slip) and ship them to the address below:
ATTN: Creekwater Alpaca Returns
Address: 2742 Centerville Rosebud Rd
Snellville, GA 30039
Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse.
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.